Your cart is empty
FAQs
Why buy a bicycle from Chappelli Cycles?
At Chappelli Cycles we pride ourselves on having the lowest priced, best quality fixies and 3 speed bicycles available in Australia. Not only do our bikes have high quality components and parts that others charge extra for, but we back our bicycles with an incredible 10 year warranty on the frame and offer a 30 day satisfaction guarantee or you can return the bicycle for free (excluding custom builds & NuVinci’s).
What is the Chappelli 30 day satisfaction guarantee ?
At Chappelli Cycles we spend a lot of time making sure you love our product. So we offer you a full 30 day no questions asked return policy. If you are not completely happy with your bicycle, all you need to do is to return the bike in new condition within 30 days of receipt of the bicycle and we will offer you a refund on the full purchase price and organise the return shipping for you. This does not cover custom build bicycles and NuVinci’s.
What did Chappelli win a 2012 Australian Design Award for?
In 2012 we won an Australian Design Award for the Chappelli NuVinci bicycle. The judges reviewed products from over 120 entries from leading design companies around the world including BMW, Bose, Apple and Nike. We won the best product in leisure and sporting goods category, winning particular praise for distinctive design of our bicycle, the use of hub technology and the quality of our product. Whilst we won the award for our top end bicycle, all we approach the design of all our bicycles with the same dedication and approach. When you buy a Chappelli you are buying quality.
Why are Chappelli bicycles so much cheaper than in bicycle shops?
At Chappelli we design and manufacture and sell our own bicycles meaning that you pay the equivalent of wholesale prices for our bicycles and avoid the costs of the agent, distributor and wholesaler. That’s why we can offer the cheapest, best quality bicycles in Australia.
How do I purchase a Chappelli bicycle?
Chappelli bicycles can be purchased online via our website or you can visit us at our shop in Redfern NSW (Corner Marian & Regent Streets, right next to train station).
After placing your order by credit card, PayPal or direct transfer you will receive an email confirmation within 24 hours advising you of the expected delivery time. Please note that because our bicycles are delivered directly to you there is some assembly required before the bicycles can be ridden.
What assembly is required?
The bicycle will be delivered partially assembled and it will be up to you to unpack and assemble it. This straightforward process should take 15-20 minutes, even with no prior experience.
It requires an Allen key and an adjustable spanner (both supplied) and we’ve included a step-by-step instruction guide to help you. (Download the latest version). If you have any doubts, we recommend you take the bike to a licensed bicycle mechanic to be absolutely sure your bike is assembled correctly ($50-$100 depending on the mechanic).
To assemble your Chappelli bicycle you will need to attach the handle bars, attach and adjust the seat, fasten the front wheel and screw in the pedals. You can add the reflectors and bell if desired.
Where are your bicycles available overseas?
Chappelli cycles operates in France and Scandinavia visit our European sites at www.chappelli.eu and www.chappelli.se
How long does delivery take?
Chappelli Cycles uses TNT Express for our logistics support. Delivery times vary according to your State, but in general, it takes 1-3 business days to deliver to metro areas (exc WA), and 5-7 business days for WA and rural areas, from the date your order is confirmed. Please keep in mind that delivery may take 1-2 days longer during peak periods i.e. Christmas.
TNT Express will deliver the bicycle to your home or office, as long as someone can sign for it (which is why most people prefer at work). If TNT can’t deliver it on the first attempt they will call you and organize another drop. If that fails then they will start charging you money, so be warned!
What size frame do I need?
Chappelli Cycles are currently made in two frame sizes (54cm & 58cm) that should fit the majority of people. However, if either of these frame sizes isn’t right for you, please send us an email and let us know as we are expanding our size range and smaller and larger sizes will be available soon.
| Suggested frame size |
Medium (54 cm) |
Large (58 cm) |
| Approx height in cm |
160 -179cm |
180+cm |
| Approx height in inches |
5’7 – 5’11 |
5’11 + |
What is the warranty on your bicycles?
We offer an incredible 10 year guarantee from purchase on the frame of our bicycles for any manufacturing defects and a 12 month guarantee on all component parts excluding normal wear and tear.
If you have a warranty issue please contact us so that we can either replace the part, service the bicycle or send you a replacement bicycle.
What care & maintenance is required?
Chappelli Cycles encourages you to regularly maintain and service your bicycle for best performance. Please refer to our bicycle instruction manual for full details. Bicycles should not be exposed to rain for extended periods. If you live in an area close to the sea, you should regularly wipe the components of your bicycles with a light protective layer of grease.
Contact Us:
If you have any queries or comments, please email tomandpablo@chappelli.com or ring our shop on 0415 388 100.
About us
International
Customer Service
Newsletter
Chappelli has shops in Melbourne & Sydney and delivers to Brisbane, Adelaide, Perth and most regional areas of Australia.
Chappelli Cycles
Copyright © 2013 Chappelli Cycles.